Privacy policy

CONFIDENTIALITY AND PRIVACY POLICY

At PEFCO Electrical Fittings, we attach great importance to protecting the personal information of our customers, employees and representatives. In accordance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. The purpose of our privacy policy is to inform you about our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it.

1. Consent

1.1 Commitment to the protection of privacy

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

1.2 Acceptance of the terms of our policy

By accessing our pefcoelectrique.ca website or providing us with personal information, you agree to the terms of our Privacy Policy. This includes your consent to the collection and use of your personal information in accordance with this policy.

1.3 Right to withdraw consent

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the impossibility of supplying certain products or processing certain requests. Your decision to withdraw will be recorded in our files.

1.4 Exceptions to the need for consent

In certain exceptional circumstances, we may collect, use or disclose personal information without obtaining your prior consent. This may occur in situations where legal, medical or security imperatives make it impossible or impractical to obtain your consent. These situations include, but are not limited to, suspected breach of contract, fraud prevention or detection, or law enforcement needs.

2. Collection of personal information

2.1 We collect personal information through various means, such as:

• E-mails and communications with our customer service department
• Online application forms (including appointments)

2.2 We may also collect information from third parties, such as : 

• A technology service provider such as an ordering platform or newsletter service.
• An IT security service provider that monitors threats and protects data.

3. Types of personal information collected

3.1 We collect various types of data, including but not limited to:

• Personal details (name, postal address, e-mail address, telephone number)

4. Use of personal information

4.1 We use your personal information for a range of essential activities:

• Responses to requests: To respond efficiently to your requests and queries.
• Registrations and participations: Manage your registrations for events, training courses, newsletters, downloads from our website, or participation in webinars.
• Marketing communications: information, special offers and relevant news, with the option of unsubscribing at any time.

These uses are intended to enhance your experience with our services and to facilitate efficient interaction with our organization.

4.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:

• Communication choices: You can choose to receive our communications by various means (telephone, SMS, e-mail), or to refuse them altogether.

5. Sharing and disclosure of personal information

5.1 Personal information collected by our organization is accessible to specific categories of our staff and to certain partner organizations, in order to provide our products and services efficiently. For example:

• Customer service: Access contact information to respond to requests.
• IT Department: Accesses technical data for support and maintenance.
• Personal information and data security officers: Access information to ensure security and data protection against unauthorized access or cyber-attacks.
• Cloud service providers: Host data on secure servers, enabling information storage and retrieval.

We ensure that this information is used exclusively for the stated purposes and in a confidential manner. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of information in accordance with the laws in force.

6. Links to other websites

6.1 Our website may contain links to third-party websites.

When you follow these links, you leave our website. Information exchanged at that time is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

7. Security of personal information

7.1 Security measures to protect personal information

To ensure the security and confidentiality of personal information, Guillaume Boisvert adopts rigorous security measures, including both physical and technological aspects. Here are a few concrete examples:

• Physical security: Use of electronic locking systems and security locks for access to offices, cupboards and filing cabinets, installation of surveillance cameras, and restricted access to areas where personal data is stored.
• Access controls: Restrict access to personal data to authorized employees only.
• Staff training: Regular staff training in data security best practices.

These measures are designed to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. While we make every effort to protect your personal data, it is important to keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot guarantee their absolute security.

7.2 Staff and Board commitments

Each employee, director, volunteer, independent contractor or ad hoc advisor working on our Board committees undertakes to respect the personal information we collect. In addition, they undertake to maintain the confidentiality of information specific to our activities, and not to divulge it or use it for personal gain or for the benefit of others. This commitment exists from the moment the employee, director, volunteer, independent contractor or ad hoc consultant takes up his or her post, and continues indefinitely.

8. Retention and destruction of personal information

We will only retain your personal data for as long as is necessary for the purposes set out in this privacy policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies.

We will also retain usage data for internal analysis purposes. This data is generally kept for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to keep it for longer.

9. Your rights

9.1 Recognizing and respecting your rights

As part of our privacy policy, we recognize and respect the fundamental rights of individuals affected by the personal information we hold. These rights include:

• Right of access: Individuals have the right to consult the personal information we hold about them. For example, a customer may ask to see the data collected when registering for our service.
• Right of rectification: If information is inaccurate or incomplete, data subjects may request that it be updated. For example, an employee may request that his or her incorrect postal address be corrected in our files.
• Right to de-index: Individuals may request that their personal information be withdrawn from circulation, or that any hyperlink associated with their name be de-indexed, if such circulation causes them harm or is in violation of the law or a court order. This right to erasure or forgetting allows individuals to control the availability of their personal information on the Internet.
• Right to lodge a complaint: In the event of concerns regarding the processing of their data, individuals may lodge a complaint in accordance with our established process.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of his or her identity, we will inform the individual whether we hold personal information about him or her and will disclose such information to him or her.

We may refuse a person access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

10. Policy changes

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our Web site. We encourage you to periodically review this privacy policy to stay informed of any changes.

11. contact

Any requests or questions regarding this privacy policy may be sent to the person responsible for the protection of personal information at the following address

• By e-mail: gboisvert@pefco.net
• By telephone: (819) 293-6101

Policy effective date: August 21, 2024
Last update: August 21, 2024